Pinwheel 2.0 App Errors

• If upon completing checkout, Shopify does not redirect to the Pinwheel Hosted Payment page and/or reverts back to the check out with the error below

• First see the Payment Capture fix
• If this does not help, see the Credentials fix below
• NOTE: After implementing these fixes, the issue will be resolved, but you will have to clear your cache/cookies or the error will still appear.
  • Alternatively, you can test using a different browser or an incognito window.

 

Payment Capture

• Please ensure that Payment Capture in Shopify is set to Automatic
• Shopify > Settings > Payments > Payment Capture > Manage >  set to Automatic

 

Credentials

• If you continue to receive “Your payment can’t be processed due to technical reasons”
• Then the credentials used to connect the Pinwheel 2.0 app into Shopify are incorrect
• We will need to deactivate the Pinwheel payment method completely from Shopify

 

• Shopify > Settings > Payments 
• Under Additional/Supported Payment Methods
• Click Manage on Pinwheel

 

• Click Deactivate Pinwheel

 

• Click Deactivate Pinwheel

 

• Click Uninstall Pinwheel
  
• And then Confirm again Uninstall Pinwheel

 

• Then follow the Integration Guide and ensure you use the correct credentials.
  • If you are unsure about your username and password:
    • Reset your password by using the Forgot Password option here
    • You may also reach out to us at [email protected]

 

 

 

Legacy Errors

• If you are receiving either one of these errors:
  • {“status”:”error”,”errorMessage”:”Signature Mismatch. Please check your gateway credentials”}
  • {“status”:”error”,”errorMessage”:”Merchant not Configured. Please contact Gateway.”}
  • {“status”:”error”,”errorMessage”:”Cannot read property ‘id’ of null”}

• This means that your Pinwheel credentials within Shopify are not correct
  • Your credentials will be the ones you set and use for your Pinwheel account
  • If you recently changed your Pinwheel password, you will need to update within Shopify
  • If you do not know your credentials please email [email protected]

• Log into Shopify and click on Settings

 

• Click Payments

 

• Click Manage

 

• Input your Pinwheel login credentials then click save at the bottom

• The key is to make sure you are exactly inputting or copying and pasting the credentials. No extra blank spaces
• If you do not know your credentials, or continue to receive the error after these steps, please email [email protected]