Chargeback Alerts (Coming Soon)

Why do I need Chargeback Alerts?

  • Chargebacks are forced transaction reversal initiated by a cardholder’s bank that can impact your agreement with a processing bank quickly, jeopardizing your merchant account.
  • Chargebacks are typically issued through the USPS, delaying the notification process and leading to less time to solve the issue before the chargeback goes through.
  • Chargeback Alerts works with banks to ensure an electronic alert is issued ASAP when a bank is notified that a chargeback has been initiated.
  • Chargeback Alerts allow a merchant to issue a refund or prepare to dispute a chargeback sooner than ever before!

How can I activate Chargeback Alerts?

  • Activating Chargeback Alerts can be done within the Pinwheel Portal.
  • You will simply login and select Chargeback Alerts.
  • You will need to know your basic business information and any MIDs (Merchant IDs) associated with the account
    • Your MIDs can be obtained by contacting your sales agent.

  • After this is entered, the Chargeback Alerts account will go into review to confirm all the information is correct
  • Once approved, you will be able to track Chargebacks within the Pinwheel gateway.