Uploading Your Products to Pinwheel

In this article we will go over two items: How to bulk update your products from a CSV. How to how to only sync relevant products from your shopping cart. Bulk Update from a Product List Log into your Pinwheel account. Click on Products. Click on Product List CSV Please note that you will need Read More…

Pinwheel Password Update/Forgot Password

How to successfully update your Pinwheel password.  Login to Pinwheel https://paybypinwheel.com Click on Forgot Password   Enter the email address associated with your Pinwheel account.  Click Send request. Then click on the Reset your Password link in the email. Enter new password of choice. Password was successfully changed. Please note — If you have a Read More…

Signature Mismatch

If you are receiving this error on your checkout page with Shopify after clicking on Complete Order, {“status”:”error”,”errorMessage”:”Signature mismatch for data coming from Shopify!”} This should be a fairly easy fix. You will need to use the username and password we sent you from Pinwheel welcome email. Login to Shopify, Click settings, then payment provider, Read More…

Update Payment Info for Pinwheel Billing

If you need to update the checking account on file, please send support@pinwheelpay.com a copy of the voided check or official bank letter and we can update our records. If you need to update the credit or debit card on file, please contact support@pinwheel.com to have the new credit/debit card authorization form to be completed.  Read More…

Square Virtual Terminal

We are now offering a Virtual terminal for Square merchants. This Virtual terminal is slightly different from our standard Virtual terminal. Let’s take a look at it in this post: Login to Pinwheel https://paybypinwheel.com/ with the assigned username and password Click on Credit Cards, then Virtual terminal   Step 1: Insert the amount that you wish Read More…

How Do I Refund a Transaction?

Refunding a transaction is placing the amount of money back to the credit card from the original sale. You can refund the full amount or a partial amount. You cannot refund more than the original authorized amount. To refund a sale, in the transaction menu, click on the plus symbol next to the transaction you Read More…

How to Calculate Your Pinwheel Monthly Fees

Here is the simple formula to calculate your monthly fees. The monthly minimum fee will reduce with every sale each month and reset ever month Processing fees are calculated as follows: .0060 multiplied by total processing volume. $0.10 per transaction multiplied by total transactions ( approved and declined ) $50.00 monthly minimum Example  .0060 * Read More…

Using the Virtual Terminal

The Virtual terminal is designed to be used for manual payments when a transaction is not being processed through your Shopping cart.  Login to Pinwheel https://paybypinwheel.com/ with the assigned username and password. Click on Credit Cards, then click Virtual Terminal You must enter card details in all required fields which are marked with a red Read More…

How to Close your Pinwheel Account

If you want to close your account, this must be done in writing  Please email support@pinwheelpay.com  For security, you must use the email address that you started your account with.

Understanding the Dashboard

Login to Pinwheel https://paybypinwheel.com/ with the assigned username and password Click on Dashboard This will show your processing history in comparison to last year, processing volume each day of the week and hour of the day. You can place your mouse pointer on the graph lines to get exact data for the period on the Read More…